Privacy Policy
Last updated: February 2, 2026
Synch Soft Technologies Private Limited ("SynchOS", "we", "our", or "us") provides a business operating system for CRM, projects, HR, finance, and client portal workflows. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platform.
Information We Collect
- Account information such as name, email address, and organization details.
- Operational data you add to the platform, including CRM, project, HR, and finance records.
- Usage data such as logins, feature usage, device and browser details, and IP address.
- Billing information, subscription details, and transaction metadata.
How We Use Information
- To provide, maintain, and secure the SynchOS platform.
- To process onboarding, invitations, and role-based access management.
- To deliver notifications, verification codes, and service updates.
- To analyze usage patterns for product improvement and performance monitoring.
- To comply with legal obligations and enforce platform terms.
Data Processing and Storage
Data is stored in our managed infrastructure. We apply tenant isolation, role-based access controls, and encrypted credentials for sensitive integrations. Customers retain ownership of their operational data and can request exports or deletion as permitted by law.
Sharing and Disclosure
- We do not sell customer data.
- We share data with trusted service providers who process it on our behalf (hosting, email, payments).
- We may disclose information if required by law or to protect the security of the platform.
Security
We implement administrative, technical, and organizational safeguards, including access control, encryption, and audit logging. No system is 100% secure, and you are responsible for safeguarding your credentials and account access.
Retention
We retain information as long as your account is active or as needed to provide services, comply with legal requirements, resolve disputes, and enforce agreements.
Your Rights
You may request access to, correction of, or deletion of your data by contacting us. We will respond in accordance with applicable law.